How to File Consumer Court Complaints

June 07, 2019
By Advocate Chikirsha Mohanty

How to file Consumer Court Complaints

When a consumer is dissatisfied about a product or service he or she has a right to file a complaint in the respective consumer court regarding the same. The first step before even filing a complaint is to send a notice to the opposite party stating the facts of dissatisfaction regarding the availed service or product or of unfair trade practices and so on.

A legal notice is to give the opposite party a chance to compensate for the loss suffered by either replacing the commodity or returning the value of the purchase. In case the opposite party refuses to serve the notice then the consumers needs to approach the respective Consumer Court.


Consult: Top Consumer Court Lawyers in India


Below mentioned is the process to file a complaint in the consumer court:

Step 1: The consumer needs to identify the Jurisdiction of the Forum where the complaint is to be filed.

The Consumer needs to take into consideration both the territorial and pecuniary jurisdiction of the tribunal.



A complaint shall be instituted in a District Forum or State Commission or National within the local limits of whose jurisdiction,—

a) The opposite party resides or caries on business or has a branch office or personally works for gain, or

b) If there are more than one opposite party, then any one of the opposite parties resides, or carries on business or has a branch office, or personally works for gain,

c) The cause of action arose.


Consult: Top Consumer Court Lawyers in India



Sr. No.              Forums                             Amount

1                      District Forum                    Upto Rs. 20 Lakhs

2                      State Commission              Rs. 20 Lakhs to Rs. 1 Crore

3                      National Commission         Exceeding Rs. 1 Crore


Step 2: A nominal fee along with your complaint has to be paid before the District Forum, State Commission & the National Commission as the case may be.

Step 3: Draft a complaint stating all facts and sign the complaint. In case any other person is authorized to file the complaint then complaint has to be accompanied with authorization letter. You will also have to mention the name, description and address of the complainant and the name, description, address of the opposite party or parties against whom relief is claimed.

Step 4: Attach all documents to support your complaint including the copy of the bill of the goods bought, warranty and guarantee documents and also a copy of the written complaint and notice made to the trader requesting him to rectify the product.

Step 5: Mention your compensation costs. Besides the compensation cost, a consumer can also ask for the refunds, damages, litigation costs, and interest amount. You must give the breakup for the amount to be claimed under different heads.

Consult: Top Consumer Court Lawyers in India


Step 6: Complaint must clearly state as to what relief is one looking for against the opposite party.

Step 7: The Act provides a limitation period of two years from the date of cause of action. In case there is delay in filing the complaint, please explain the delay which can be can be condoned by the Tribunal.

Step 8: Also, file an affidavit along with the complaint stating that the facts stated in the complaint are true and correct.

Step 9: The complainant can present the complaint in person or by his/her authorized representative without engaging any advocate. The complaint can be sent by registered post. A minimum of 5 copies of the complaint is to be filed in the forum. Besides this you have to file additional copies for each opposite party.

Consult: Top Consumer Court Lawyers in India


These guides are not legal advice, nor a substitute for a lawyer
These articles are provided freely as general guides. While we do our best to make sure these guides are helpful, we do not give any guarantee that they are accurate or appropriate to your situation, or take any responsibility for any loss their use might cause you. Do not rely on information provided here without seeking experienced legal advice first. If in doubt, please always consult a lawyer.

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User Reviews

4.7 - 17 reviews

June 07, 2019 How to File Consumer Court Complaints

Gave a clear understanding about my legal issue.

Hari on May 08, 2019

very informative. Can you tell more about this

Krishan on May 07, 2019

good article. Can you share more detail

Nagaraj on Jun 09, 2019

needed some more information on the subject.

Satish on Jun 10, 2019

Very good article

Vishnu on May 03, 2019

great advice. Thanks

Rashi on May 19, 2019

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Girish on May 10, 2019

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Richa on May 06, 2019

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Pinky on May 16, 2019

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Sunny on May 11, 2019

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Manohar on May 17, 2019

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Rajkumar on May 05, 2019

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Rishi on May 21, 2019

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Kamal on Jun 04, 2019

nicely explained. Thanks fro the information

Virendra on May 30, 2019