How to file a consumer complaint against coaching institute?

671 votes

I would suggest you to give a 15 Days legal notice to the institute and narrate your grievance with the time of it's occurrence and mention the remedy you seek from them and also keep a copy of the same and also of other correspondence if any.
Sent it through RPAD.
If they do not respond then you go ahead with a complaint u/s 12 of the consumer protection act.
As regards to the proof of deficiency I can only say something if I get to know the whole issue.

Advocate Anand Tripathi LawRato

973 votes

Pl explain whether you want to know procedure for filing a consumer complaint or grounds for preparing a consumer complaint against coaching institute. Also explain on what basis you want to file consumer complaint

Advocate Puja Shrivastava LawRato

914 votes

Hi,
I would like to know on what regard are you filing a consumer complaint .
You would be needing all documents / cash reciepts in support of your complaint .
You need address of the institute .
All the best

Advocate Sahej Uban LawRato

684 votes

You may contact any local counsel who will draft consumer complaint for you taking all the legal grounds showing deficiency in services. The pecuniary jurisdiction of the Court would depend upon the fees paid by you to the institute.
Thanks & Regards.

Advocate Megha Kain LawRato

501 votes

This a very wide problem which you have asked. The deficiency in service could be anything ranging from lack of teaching skills or under qualified teachers, lack of infrastructure, lack of proper modules if they were promised. Contact for providing and receiving complete details. Regards.

Advocate Siddhant Rai Sethi LawRato

300 votes

How to File a Consumer Complaint Against a Coaching Institute:

1. Gather Evidence:
   • Collect all relevant documents and evidence related to your complaint. This may include receipts, correspondence, advertisements, and any contracts or agreements.
2. Attempt Resolution:
   • Before filing a formal complaint, try to resolve the issue with the coaching institute directly. Communicate your concerns in writing and request a resolution.
3. Visit the Consumer Forum:
   • Identify the appropriate consumer forum to file your complaint. In India, consumer complaints can be filed at three levels: District Consumer Disputes Redressal Forum, State Consumer Disputes Redressal Commission, and National Consumer Disputes Redressal Commission.
4. Draft Your Complaint:
   • Prepare a detailed complaint outlining the nature of the issue, your attempts at resolution, and the relief you are seeking. Be specific and concise in describing the problem.
5. Include Supporting Documents:
   • Attach copies of relevant documents and evidence to substantiate your complaint. Ensure you have all necessary proofs.
6. Pay the Prescribed Fee:
   • Depending on the value of your claim, you may need to pay a nominal fee when filing the complaint.
7. Submit Your Complaint:
   • Visit the appropriate consumer forum and submit your complaint along with the fee and supporting documents. Keep copies of everything for your records.
8. Legal Representation:
   • You have the option to hire a lawyer to assist you with the process, especially if your case is complex.
9. Case Hearing:
   • The consumer forum will schedule hearings where both parties present their arguments and evidence.
10. Resolution or Decision:
    • The consumer forum will issue a decision based on the evidence and arguments presented. If your complaint is upheld, you may be awarded compensation or relief.
11. Appeal:
    • If you are not satisfied with the forum's decision, you have the right to appeal to a higher consumer forum.
12. Enforcement:
    • If the coaching institute is ordered to provide relief, ensure that you follow up on the enforcement of the order.

Remember to adhere to the prescribed procedures and deadlines when filing a consumer complaint. It's essential to have a well-documented case and be prepared for hearings to increase your chances of a favorable outcome.

Advocate Chikirsha Mohanty LawRato