Snapdeal did not deliver the product, what can be done

522 votes

Issues them a.legal.notice
And in case if your grievance is not resolved then please file a consumer case against them.
You may consult me for issuance of the legal notice and filing of a consumer complaint

Advocate Urfee Haider LawRato

600 votes

You can send them a formal / legal notice. And if the still do not deliver it, you will have to file a consumer complaint. we are assuming that the order was placed by an individual and not a firm / company which may not fit definition of a consumer.

LawRato LawRato

640 votes

You may file a criminal complaint before local police station for cheating. You can file a consumer complaint before the consumer forum.
For further query, you may contact me with relevant documents.

Advocate Vikash Kumar LawRato

891 votes

You should make written compliant on their customer service via email and give details of your product ordered and date of delivery and status. You must indicate that you would initiate legal action in case they fail to respond within week.
Please note that in support of your telephonic communication you should always make written communication so that in case you are required to take legal action you have document in support. If they don't respond you can file case against them under consumer protection act

Advocate Manisha T Karia LawRato

827 votes

You should file a complaint in the District Consumer Forum. You don’t need to engage the services of any Advocate and can file your complaint of your own. The consumer protection Act has provided a very simple procedure to file the complaint that even a layman who is not from the law background, can file the complaint of its own.
Even there is no requirement of any court fee to be paid at the time of filing any complaint in the Act.

Steps, which has to be followed is as under:

STEP 1: At first identify the Jurisdiction of the Forum where the complaint is to be filed. This issue needs to be identified from two angles of jurisdiction i.e. Territorial and Pecuniary.

Territorial Jurisdiction of the Consumer Forums :-
A complaint shall be instituted in a District Forum or State Commission or National within the local limits of whose jurisdiction,—
a) the opposite party resides or caries on business or has a branch office or personally works for gain, or
b) If there are more than one opposite aprty, then any one of the opposite parties resides, or carries on business or has a branch office, or personally works for gain,
Provided that in such case the permission of either District Forum, State Commission or National Commission as the case may be, or the opposite parties who do not reside in such place or carry on business or have a branch office or personally works for gain as the case may be, must be obtained , or
c) the cause of action arose.

PECUNIARY JURISDICTION OF CONSUMER FORUMS
Sr No. Forums Amount
1 District Forum Upto Rs. 20 Lakhs
2 State Commission Rs. 20 Lakhs to Rs. 1 Crores
3 National Commission Exceeding Rs. 1 Crores

Step 2: You will be required to pay a prescribed fee along with your complaint before the District Forum, State Commission & the National Commission as the case may be.

Step 3: Then you have to draft your complaint stating facts necessary to establish a cause of action.

Step 4: At the end of the complaint you have to put your signatures. In case any other person is authorised to file the complaint then complaint has to be accompanied with authorisation letter.

Step 5: Don’t forget to mention the name, description and address of the complainant and the name, description, address of the opposite party or parties against whom relief is claimed.

Step 6: Copies of all the documents supporting your allegations. In this you can put on record the copy of the bill of the goods bought, warranty and guarantee documents and also a copy of the written complaint and notice made to the trader requesting him to rectify the product.

Step 7: You can also ask for compensation costs which should be specifically alleged in the complaint. Besides compensation, a consumer can also ask for the refunds, damages, litigation costs, and interest amount. You must give the breakup of amount claimed under different heads but do remember to claim compensation or other relief as per the pecuniary value of the forums.

Step 8: Explain in your complaint as to how the case falls within the jurisdiction of this forum.

Step 9: Complaint must clearly state as to what relief is sought against the opposite party.

Step 10: The Act provides for limitation period of two years from the date of cause of action. In case there is delay in filing the complaint, please explain the delay which can be can be condoned by the Tribunal.

Step 11: You are also required to file an affidavit along with the complaint that facts stated in the complaint are true and correct.

Step 12: The complainant can present the complaint in person or by his/her authorised representative without engaging any advocate. The complaint can be sent by registered post. A minimum of 5 copies of the complaint is to be filed in the forum. Besides this you have to file additional copies for each opposite party.

However, feel free to contact me.

Advocate Vinay Vats LawRato