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Fraudulent cash withdrawal through ATM What action can I take
19-Jul-2023 (In Criminal Law)
I went to police station for FIR. But Polic told me that you go to cyber crime branch and laudge complaint. I have also send a mail to crime brance on this email id [email protected]. I have also given complaint to banking ombudsman(BO) but I don't get satisfactory response. Banking ombudsman is closed my complaint due to lack of solid evidance. Banking ombudsman is demanding ATM card presence evidance in Delhi/Noida on 19-feb-2016. But I have not done any transaction on 19th feb 2016. So I have not any transaction slip. Please help me what we have to do for this. Thanks, Rakesh prasad
The Reserve Bank of India (RBI) has come up with norms that can give consumers a big relief if they become victims of online fraud.
Its Banking Codes and Standard Board of India (BCSBI) has proposed that in case of electronic fraud, the onus will be on banks to prove it occurred due to negligence of the customer.
The customer's liability in such cases will be up to Rs 10,000 only.
Banks will be responsible for any amount above this.
You can go to court after 1 month of filing the complaint with the cyber crime cell.
Regards
Its Banking Codes and Standard Board of India (BCSBI) has proposed that in case of electronic fraud, the onus will be on banks to prove it occurred due to negligence of the customer.
The customer's liability in such cases will be up to Rs 10,000 only.
Banks will be responsible for any amount above this.
You can go to court after 1 month of filing the complaint with the cyber crime cell.
Regards
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Sir, you can contact the local police and in case they don't help you can make a complaint to the concerned bank. And first it has to be seen how you were duped of your money, if your credit/ debit card was with you then your bank can only help you out with this matter.
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Adv. Kushal Raj Gupta
Delhi | 25+ Answers
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First of all , did you raise disputed transaction with the bank !! You have to raise disputed transaction with the bank and it is compulsory on their part to raise it, simultaneously , write a complaint to the cyber crime and ask them to register an FIR and conduct a proper enquiry in the matter, if they refuse you can approach the higher officials and even if they also dont register an FIR in your case you have to file an application Under Section 156(3) CrPC or complaint under section 200 CrPC asking the concerned magistrate to either monitor the investigation or direct the police officials ro register An fir.. Collect all the document proofs and keep it with you
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Adv. Harmeet Singh
Delhi | 25+ Answers
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