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Regarding Food Order at PVR Jio World Drive, BKC, Mumbai
29-Jan-2025 (In Consumer Court Law)
Myself Yash Jain, I recently booked 2 movie show tickets in masion pvr, jio world drive, bkc, mumbai. In the intermission I ordered veg dum biryani but was served non veg dum biryani on my seat. Due to darkness in the theatre I could not see the food and unknowningly consumed non veg food upon cross verification by pvr cateen they told me that it was non veg. They offered me and my family for movie show with food in luxury cinema. I firstly accepted but now I rejected what should I do?
Dear Yash Jain,
As a consumer, you have the right to seek compensation for the deficiency in service and the mental agony caused due to the negligence of the theatre’s food service. Since you were served non-vegetarian food despite ordering vegetarian food, this amounts to an unfair trade practice and deficiency in service under the Consumer Protection Act, 2019.
Steps to Take:
1. Send a Legal Notice:
Draft a legal notice addressing Maison PVR, Jio World Drive, BKC, Mumbai.
Mention the details of your booking, the incident, and the distress caused.
Clearly state your demand for compensation for mental agony, negligence, and deficiency in service.
Give them a stipulated time (usually 15 days) to respond with compensation or a resolution.
2. File a Consumer Complaint:
If they do not respond satisfactorily to your legal notice, you can file a complaint with the District Consumer Disputes Redressal Commission, Mumbai Suburban.
Where to File: You can file the complaint online at E-jagriti or visit the consumer forum in Mumbai.
Documents Required:
Copy of the legal notice and acknowledgment
Booking details of the movie tickets
Payment proof for food order
Any receipts or chat/email communication with PVR
Written confirmation from PVR that they served non-veg food
Your written complaint detailing the incident
Compensation Demand: You can claim a refund, compensation for mental agony, and any legal costs incurred.
Since PVR’s negligence caused you emotional distress and violated your fundamental right to choice of food, you have a strong case. Let me know if you need assistance in drafting the legal notice and filing the complaint.
Best regards,
Adv. Yuvraj Satish Shinde
Litigation Lawyer | Commercial & Consumer Law
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Adv. Yuvraj Satish Shinde
Pune | 25+ Answers
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Well, you can ask for an Exemplary Compensation of 1 Crore Rupees atleast, so that, an Example can be set for the Multiplex Owners, that, negligence in serving clients properly cannot be tolerated by Courts
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Adv. Pankaj Bajaj
Mumbai | 1000+ Answers
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Dear client based on your question first we must confirm that if there's any miscommunication which has been made within the cluster ambience of movie hall also with intention, as such for we can help you regard the matter in legal way for which you can get connect with us.
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Adv. Anish Palkar
Mumbai | 200+ Answers
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If you have accepted the movie show ticket with food in luxury cinema and used it then we won't be able to file a case in consumer forum. if not then you can proceed to file a case before the District Consumer Dispute Redressal Commission for deficiency in service.
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Adv. Parvez
Mumbai | 50+ Answers
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Disclaimer: The above query and its response is NOT a legal opinion in any way whatsoever as this is based on the information shared by the person posting the query at lawrato.com and has been responded by one of the Divorce Lawyers at lawrato.com to address the specific facts and details.
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