Wanto raise a complain on E-daakhil/ consumer court

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Service-centre responsibility Under Sections 2(11) and 2(42) of the Consumer Protection Act, 2019, inadequate or negligent performance of a paid service can constitute “deficiency.” The centre should complete the authorised work with reasonable care and in line with the job card and approved repair scope. Rust, ants, or other unresolved problems may support a complaint if evidence shows they were left unaddressed or arose or worsened while the car was in its custody. Consumer Protection Act, 2019 Flood and roof claims are distinct The insurer’s obligation is governed by your policy, endorsements, exclusions, deductibles, survey findings, and proof of causation. Submit the flood-related water-ingress damage and the animal-related roof damage as separately itemised claims or claim components; ask for a written decision on each, identifying any policy clause relied on for a rejection. Roof replacement is not automatically covered merely because the flood claim was accepted. IRDAI Regulations Document the present condition and demand a joint inspection Photograph and video the car, including the roof, cabin, rust, ants, odometer, and warning lights. Obtain a defect-wise written status report and request a joint inspection with the service centre and insurer’s surveyor. Preserve the original and supplementary job cards, estimates, survey report, approvals, invoices, delivery note, claim correspondence, and proof of the car’s condition before and after workshop custody. Send a formal written demand and escalate Write to both the service centre and insurer, reserving your rights and stating that accepting custody does not mean the repairs are satisfactory. Request a rectification plan, completion date, separate written coverage decisions, and copies of the survey and repair approvals. If unresolved, use the insurer’s internal grievance process and then the applicable IRDAI grievance channel; retain acknowledgements and complaint numbers. IRDAI Regulations

Advocate Sanjay Kumar Patel LawRato