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Legal Advice Required – Defective Product, Refusal to Replace, and Sho


10-Nov-2026 (In Consumer Court Law)
I purchased decorative Diwali star lights worth ₹350 from a local Gurugram shop through UPI, but no bill was issued. On opening the product, two lights were defective. The shopkeeper refused replacement/refund and alleged we damaged them. He also objected when my mother recorded the incident and tried to interfere with her phone. I held his hand to prevent him approaching further. We have videos, photos and UPI proof. Can NCH help without a bill? What legal remedies are available, and could my a
Answers (1)

Answer #1
526 votes
Yes, you can approach NCH even without a bill. UPI payment proof, photographs and videos can establish the transaction. You may seek a refund or replacement under the Consumer Protection Act, 2019. If unresolved, approach the District Consumer Commission. Holding the shopkeeper's hand in self-defence does not automatically constitute an offence; circumstances and proportionality of force will matter.
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