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What to do an online bank fraud of 15 lacs


30-Jun-2023 (In Banking / Finance Law)
My father's account in ICICI bank was subject to a fraud of 11 lacs rupees in May. 1. My father didn't share his debit card details or account details with anyone. 2. The Fixed Deposit of 20 lacs was broken online without his signature or Adhaar card details. 3. Due to our mistake, our phone was hacked and thats why we didn't receive OTP. Bank completed the investigation and is saying that it doesn't hold any liability 4. We want to know if we can file a case against the bank for following reasons: FD broken without signature, 11 lacs transferred within 15 minutes through IMPS and wasn't stopped by bank Debit card details were compromised without we sharing it with anyone.
Answers (3)

Answer #1
722 votes
hello,
lodge an FIR against unknown persons and against the bank and its manager for being involved in the act. if the police don't register the case then file a complaint before a magistrate immediately. also, write a letter to the RBI officials by mail and by a registered post.

regards
Answer #2
818 votes
Sir,
You can definitely file a case in Consumer Forum for deficiency in services as mentioned by you. But primarily you should write a complaint to banking ombdusman mentioning all details and seek a reply within 15 days. Hopefully you get speedy justice . Feel free to Contact me for any queries.
Answer #3
569 votes
Did you reported fraud within 3 days of fraud? If there is some negligence on the bank part and not your part then you can definitely ask for bank to compensate the amount. But proper advise can be given only after understanding the whole circumstances of the case.

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