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Procedure to start online tour and travel agency


10-May-2023 (In Startup Law)
Is there any law/regulation governing tour operators/travel agents selling holidays/travel packages online? What licenses/authorisations should one have? What information should be provided to the consumer before concluding a contract online? What should be the T&C? What should be included in the brochure/marketing material? Any other consumer's Rights or relevant information that ought to be there.
Answers (3)

Answer #1
971 votes
Dear querist

At girst you need to get your website privacy policy, t&c drafted. You would also require certain other documents to be drafted. I can help you get all the documents drafted and you may see an article posted on this website by me titled "9 legal essential legal requirements of a startup".

Let us know if you seek my legal services.
Answer #2
886 votes
Thank you for your question. Yes, there are tourism registration required for this purpose. The terms and conditions of the website will serve as a contract between the service provider (travel agency/ agent) and consumers. You must take care of all the privacy laws given a lot of personal information of consumers will be in your custody. You must be careful to not be vicariously liable for any defective service that a particular hotel or airline provides. Apart from that all the compliances applicable to companies will be relevant.
Answer #3
594 votes
Hi

There are no specific laws for operating am online travel agency. However, this does not mean that you do not adhere with the rules re operating a travel agency thru a brick and mortar set up. Licenses required from Tourism ministry and approvals such as those from iata r mandatory. There are certain more requirements related to your corporate model, paid up, educational qualifications etc. Which are mandatory. Further, you need to have a well drafted website terms wherein adequate disclaimers and disclosures re adherence with travel agent related rules are factored in.

I have done this work for another client recently. Let me also know if going forward, if you require any advice with respect to procuring licenses. In that case, I can connect you with the right person.

Wish you success in your endeavours!

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