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LG Is Not Providing Services I


06-May-2025 (In Consumer Court Law)
I had purchased refrigerator on this diwali.As per my opinion that refrigerator is not working properly.LG service center is not providing service inspite of many complaints.Even I had mailed LG MD also But just got acknowledge mail and still no one come to Check that refrigerator So in this case what I can do
Answers (2)

Answer #1
813 votes
Certainly. Here's a 250-word written response to your client's query: Dear [Client’s Name], I have carefully reviewed your concern regarding the LG refrigerator purchased during last Diwali, which is not functioning properly. I understand that despite multiple genuine requests, the company has failed to take appropriate action to resolve the issue. This is not only disappointing but also constitutes a clear deficiency in service and supply of a defective product, as defined under the Consumer Protection Act, 2019. Let me assure you that you have every right to seek justice. As a consumer, you are entitled to receive a product that performs as promised and to be heard when raising a legitimate complaint. If the company is not responding despite repeated efforts, you should not suffer in silence. If you choose to contact me, I will assist you in pursuing this matter legally. I will represent your case in the appropriate Consumer Court, seeking redressal for the faulty product, a replacement or refund, compensation for mental harassment, and litigation costs. You have a strong case, and the law is firmly on your side. With proper legal steps, we can hold the company accountable and ensure you get the justice you deserve. I am committed to standing by your side and taking the necessary legal action to resolve this matter swiftly and effectively. Feel free to reach out to me at your earliest convenience so that we can begin the process. Yours sincerely, Adv. Sorrabh Sameer Sharma Advocate, District & Sessions Court Amritsar
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Answer #2
774 votes
note down the acknowledgement mail and service number. complain at the INGRAM portal for consumer grievance. most problems are solved like this. if still not working then we can send a legal notice.
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