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Harassment by CARS24 and negligence after sale of car to them
17-Mar-2023 (In Consumer Court Law)
Hi, i am working female and to avoid rushing here and there, and getting charmed by the advertising of CARS24, and sold my 5 year old car to CARS24 in jan 2023 at an amouny of rs.3.33 lakhs for hasslefree experience. I also handed over 2 original car keys, car RC, insurance papers etc. to their Representative. They immediately handed over me the amount due to me. However, till now i.e 17 march 2023, the RC transfer and insurance transfer is not done by them, which they promised while finalising the deal. 2 days ago, i got a call from dealer, who claims to be a channel partner of CARS24, that the then was with him and it has been stolen from his custody. He asked me to proceed on for insurance claim, which i denied, since i have sold the car to CARS24. However now i am more worried for misuse (murder/terrorism/crime) of that car, as i am still an owner of that car as per RTO record. Please help me with guidance, so i can protect my self from future unwanted situations.
The first step in any type of consumer conflict is to send a legal notice to the accused party. Every aggrieved party must send a legal notice to the accused person regarding a deficiency in services and/or unethical business practices. A legal notice is issued to determine whether the accused is ready to acknowledge the mistake and offer payment of compensation for the consumer’s unjustified loss.
If the accused person does not respond to the legal notice in under 30 days, or plainly disregards or refuses to take action on the conditions imposed in the notice by the aggrieved, the aggrieved has the absolute right to redressal through an appropriate consumer commission or court.
If the accused person does not respond to the legal notice in under 30 days, or plainly disregards or refuses to take action on the conditions imposed in the notice by the aggrieved, the aggrieved has the absolute right to redressal through an appropriate consumer commission or court.
Helpful?
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Adv. Parul Singh
Delhi | 25+ Answers
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You should immediately consult with requisite documents issued by cars24. We advise you to immediately file an intallah peshbandi application with police authorities and a suit for mandatory injunction against them in the court of law.
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Adv. Anubhav Kathuria
Delhi | 500+ Answers
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Whatever you mentioned above is a clear case of conspiracy and Cars24 is responsible for providing genuine and good service. The service provider should deliver all its services to its customers without delay and in case of failure Cars24 is responsible for anything wrong.
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Adv. Sujeet Notwal
Delhi | 200+ Answers
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Hello, you need to send a legal notice to CARS 24 with all the supporting documents with the help of an advocate. They should be aware of the fact that you have initiated a legal action for not transferring the RC from your name to other name
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Adv. Mukul Goel
Delhi | 25+ Answers
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Disclaimer: The above query and its response is NOT a legal opinion in any way whatsoever as this is based on the information shared by the person posting the query at lawrato.com and has been responded by one of the Divorce Lawyers at lawrato.com to address the specific facts and details.
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