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Error Prone Bike(BMW) and Very Poor Service By Lutyens Motorrad Delhi


23-Dec-2023 (In Consumer Court Law)
I bought the bike in August 2019, I was charged extra Rs 15000 in the name of handling charges, even though the ex-showroom price was 2.99 Lacs, since then there are issues starting from late registration of vehicle(For which I paid a penalty of almost Rs 3000), bike's RC has not been provided till yet, number plates are not installed yet. After that bike's camshafts broke down, it took them time to replace it under warranty, following this incident, bike's exhaust broke down, Lutyens wasted my time and money in this, it took them almost 2-3 months to replace the exhaust, even the exhaust was already used and from a different model, I even accepted that. Along with this problem , left front-fork seal broke down, I asked them to replace it under warranty, Lutyens pursued me to replace both fork seals for which I had to bear the cost. Please help me get refund as they I have been suffering mental and financial loss due to Lutyens Motorrad.
Answers (2)

Answer #1
970 votes
This is the case of deficiency in service as well as low standard product service. Also the delay towards RC and Number Plate invites strict legal action upon them.

Company is bound to refund and you are entitled to compensation as well.

Please feel free to reach out directly for any further assistance.
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Answer #2
825 votes
Hi,
After perusing the contents of your query it seems you be a case of deficiency of services on the part of the bike dealer. I would advise you to file a complaint before the concerned court and seek compensation
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