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Car manufacturer not complying with warranty
29-Aug-2024 (In Consumer Court Law)
I bought a new car which started making clanking sound after shutting off the engine. I asked the service center for fixing the sound the service center could not fix it and told me that it is an operational issue without specifying the cause of the noise or being able to fix it. I asked them to fix the issue or replace the car or upgrade the car to which they said that they cannot do it. The cost of the car is about 55 Lakhs and is under warranty, Can I challenge company in consumer forum
yes, you can approach the district consumer forum and file a consumer complaint case against the company and the retailer showroom for giving you a defective product.
For filing the case it is important that you send notice to the opposite parties asking for a replacement. after that you can file the case. if any assistance is required, you can contact me.
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Adv. Shreyas Jain
Mumbai | 100+ Answers
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Any defect in the product or deficiency in service is fall under the Consumer Protection Act. And one can approach the Consumer Forums if the manufacturer of the goods or product not resolving the problem. In your case you can definitely approach the Consumer Court. You have to satisfy the Court that tha Car purchased is for your personal use not for commercial purpose. For further help you can Contact us.
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Adv. Parvez
Mumbai | 50+ Answers
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You should ask for immediate replacement of the car as the same seems to be a defective product. In case of no replacement, to refund the entire amount paid by you for the car. In case of negative response, you can very well drag the responsible persons in the Consumer Court.
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Adv. Rahul Mishra
Mumbai | 200+ Answers
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