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Advice Needed: Settlement Deed for Partial Refund from Shine.com
03-Jun-2025 (In Consumer Court Law)
I paid Shine.com ₹18,040 in total — an initial ₹3,200 for a premium account, then two additional payments after calls from a relationship manager. Though they informed me before each payment, the practice was misleading, pushing multiple payments despite my refusal of the third. Now they offer a partial refund of ₹9,556 but want me to sign a settlement deed first. Is this deed necessary? How should I respond? What are my rights?
Hello Sir/Mam
If They misrepresented services, used pressure tactics, or failed to disclose full costs upfront, they may be in violation of the law .
You may have a right to a full refund, especially if services weren’t rendered as promised.
Thank You
Regards
Advocate Kuber Hooda
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Adv. Kuber Hooda
Panchkula | 700+ Answers
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helo i am advocate ajay godara from Hisar Haryana mana app ki puri detail check kar le ha aap ki puri help ki Jaya ge karpa kar kay case ki puri detail send kariya taki ham aap ki puri help kar saka app ko puri jankari de saka
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Adv. Ajay K Godara
Hisar | 100+ Answers
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I advise you not to sign the settlement deed without reviewing it first. Ask for a copy and check if it waives your rights. If payments were pushed unethically, you can also file a complaint with the Consumer Forum or NCH.
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Adv. Gurjant Singh
Hisar | 25+ Answers
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Hello sir I put the query raised by you. This definitely amounts to deficiency in service as they have been deceiving you from the starting till present feel free to reach out to us to initiate appropriate legal actions in the same. Please feel free to contact us thank you.
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Dr. Preeti Manderna
Panchkula | 400+ Answers
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Sir the act of the opposite party clearly amounts to deficiency in service you being a consumer has legal remedy to sue them before a consumer court of competent jurisdiction. You need not to settle for partial refund, they have to pay you the same amount plus interest on the amount, mental harassment charges and also litigation expenses. So it would be better for you to proceed before consumer court rather than settle for lesser. If you need any further assistance/guidance on this issue or any other legal issue feel free to contact.
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Adv. Deepak Jaglan
Panchkula | 25+ Answers
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Disclaimer: The above query and its response is NOT a legal opinion in any way whatsoever as this is based on the information shared by the person posting the query at lawrato.com and has been responded by one of the Divorce Lawyers at lawrato.com to address the specific facts and details.
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