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Served non veg instead of veg at maison pvr bkc mumbai
01-Mar-2025 (In Consumer Court Law)
I am seeking legal advice regarding an incident at Maison PVR, Jio World Drive, Mumbai, on January 17, 2025. My friend and I ordered vegetarian dum biryani for a movie but were mistakenly served non-vegetarian food, which I unknowingly consumed. As a Jain, this deeply violated my religious beliefs, leaving us distressed. Although we reported this to PVR, their compensation of ten movie tickets does not suffice, and our request for a ban on non-veg items or a change in packaging was ignored.
You may file a consumer complaint under the Consumer Protection Act, 2019 for deficiency in service and unfair trade practices. You can seek monetary compensation for mental agony and demand stricter compliance in food labeling through a legal notice. Consulting a consumer rights lawyer can strengthen your case.
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Adv. Ranabir Datta
Pune | 100+ Answers
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Hello
In your case
You can send the legal notice for a start with all your issues needs to be taken care of.
If your issues are taken care and your matter is getting sorted on legal notice fair enough but in case if your matter is not getting sorted out, in that case you can also file a case under consumer protection act with all your issues.
Which can include consumer protection, health and safety,breach of contract etc.
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Adv. Prashant Gupta
Mumbai | 50+ Answers
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You can file a complaint under the Consumer Protection Act, 2019 for deficiency in service and mental agony. Since serving non-vegetarian food instead of vegetarian food is a serious lapse, you may seek compensation for negligence and emotional distress. Additionally, you can approach the Food Safety and Standards Authority of India (FSSAI) to report the issue. If the restaurant refuses to take corrective measures, a legal notice followed by a consumer court case is an option. Consulting a consumer rights lawyer will strengthen your case.
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Adv. Vikrant C Deshpande
Mumbai | 5+ Answers
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The incident amounts to deficiency in service under the Consumer Protection Act, 2019. Send a legal notice to PVR, file a consumer complaint for mental distress, and report the issue to FSSAI for negligence in food handling.
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Adv. Mrunmayi Kotawadekar
Mumbai | 100+ Answers
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Disclaimer: The above query and its response is NOT a legal opinion in any way whatsoever as this is based on the information shared by the person posting the query at lawrato.com and has been responded by one of the Divorce Lawyers at lawrato.com to address the specific facts and details.
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