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Regarding exchange of damaged product.


22-Aug-2023 (In Consumer Court Law)
i bought a dinning Table-set of six chairs from a showroom nearby me with a Gst bill costing Rs. 42000 about 19 months ago. After few days, its chairs started moving from joints and I was surprised how can it happen with such a costly item. Hence, I made a complaint to the seller/ company. They considered and sent their carpenter in my presence. He checked and surprised himself that there was no favicol like adhesive inside the joints. Hence, He requested me to take it to the Company workshop for fitting all chairs, well.carpenter also told me that it was a huge mistake on the part of company/seller. I felt sad and angry and sent to the seller back . I sent them a complaint through gmail ,also, about it asking the another new piece instead of this damaged dinning set. But They delivered me again same set with the joint patches. but few days later, Q.1- Can I get my money back or another new dinning Table set ??? Q. 2- Can seller get back the exchange new dining Table-chair set ???
Answers (2)

Answer #1
644 votes
Of course yes, keep all the evidences with regard to the deficiency in the service/product provided. Kindly proceed to the consumer Court in your jurisdiction under the consumer protection act, you can claim damages for the same.
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Answer #2
632 votes
You are adviced to atleast give him a pre litigation notice, as it creates some chances of settlement (without filing a complaint) and also he will get alarmed for not continuing this kind of practice while running his business in future.
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