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Refund from coaching Institute


14-Jul-2023 (In Consumer Court Law)
I really need a help. I am a student and enrolled for coaching of CFA, while discussing with the counsellor I asked her that if I have any problem or do not want to continue my money will be refunded? She said yes , paid fees on 7th June and they told me that classes will start from 12th June but classes started from 10th June, 2 classes missed due to them and they have an online portal in which videos is given on the topics but the person who is teaching in the video is teaching wrong methods of calculating the answers. I mailed them talk to them since 20days that I need a refund as your counsellor told me but they are denying that we don’t have a refund policy I visted the office 2 times and mailed them 4-5 times they are not listening to me and not accepting that counsellor said there is refund, Can I take any legal action?
Answers (3)

Answer #1
652 votes
Hi You need to send them a legal notice for refund. Will first need to check your agreement/ contract with them in case it talks about dispute resolution etc or any specific cancellation terms they might have made you agree with. Feel free to get in touch. Regards Adv. Abhinav Sharma
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Advocate Abhinav Sharma

Adv. Abhinav Sharma

LawRato Delhi | 700+ Answers
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Answer #2
884 votes
Yes, you can take legal action and can send a legal notice through an advocate. For that, the invoices and agreement, if any needs to be perused. which could clear the perfect recourse in your matter. The terms and conditions play crucial role with respect to that.
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Advocate Yuganshu Sharma

Adv. Yuganshu Sharma

LawRatoDelhi | 700+ Answers
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Answer #3
577 votes
Dear Querist, Yes, you are entitled to initiate civil legal action against the concerned institute, claiming refund as well as compensation. However, a detailed response and way ahead can be chalked out only once the correspondences/mails and other details are gone through.
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Advocate Ashay Kaushik

Adv. Ashay Kaushik

LawRatoDelhi | 25+ Answers
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