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Query on Evaluating my legal options against a defective manufacturing


05-Nov-2023 (In Consumer Court Law)
Hi , I purchased a mobile (One Plus 6 ) from Amazon.in on 21st May,2018. Post 2 months of usage (in July mid) the vibrator of the device started making a rattling sound and the One Plus Service centre replaced my handset when I resisted on getting it repaired. Now a similar problem has occurred again and the handset is again making a rattling noise , I read about this online and found many consumers are facing similar problem worldwide (https://forums.oneplus.com/threads/oneplus-6-vibrator-rattle.861017/). It seems the device has a serious manufacturing defect and they are shying away from acknowledging this issue. I went to the service centre again and they have agreed to repair the device , but I'm not okay and I'm pushing for a replacement as this device is again 3 months old. My larger question is that "How can phone devices worth Rs.40,000 start having such serious problems in 2-3 months " Want to understand my legal options in this case and further action
Answers (3)

Answer #1
727 votes
First of all you have sand a legal notice to one plus company and where you repair your mobile. After the 30; day of notice you have to filed a case to district consumer dispute redressal ( consumer Court).
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Answer #2
525 votes
You can file a consumer case in consumer forum
Before that a legal notice to be sent to the company directly for replacement of the said handset.
Company might take immediate action on legal notice itself
If not, consumer case will help
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Answer #3
700 votes
Hi Send a legal notice for refund of the purchase value and damages.If you don't get the refund after legal notice file a consumer complaint before District Consumer Redressal Forum. I suggest engage a professional advocate to send the Legal notice.
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