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Out-of warranty, recently serviced product blasted
30-Aug-2024 (In Consumer Court Law)
Bought a BePure water purifier in Jan 2021 (1yr warranty) at 16k. Repaired 2 weeks ago for a water leak, but didn’t use hot water feature till 2 days ago. On turning the hot water button, within few minutes, it exploded & caught fire, and it damaged my Modular kitchen. Is the company liable for this? Instead of replacement, they’re offering a discount on a new one (10k for a 16k product) . What should I do?
As per the Consumer Protection Act, 2019, a new concept that is Product Liability incorporated. Product Liability refers to the responsibility of a manufacturer or seller to compensate for injury or damage caused by a defective product. Under this Act, Consumer can claim compensation for harm caused by such products. As per your facts you can approach Consumer forum for the damages caused by the defective product. For further help you can contact us.
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Adv. Parvez
Mumbai | 50+ Answers
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Ask them for immediate replacement or else to refund the entire amount paid by you for the purchase of the product.
If they don't, send them a legal notice through an advocate demanding the entire refund within a specified period failing which a complaint shall be filed with National Consumer Helpline.
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Adv. Rahul Mishra
Mumbai | 200+ Answers
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