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Original part taken and faulty part placed
04-May-2025 (In Consumer Court Law)
Got RO serviced technician took original part mentioing that he will replace it after 2 days of repair it's been 14 days he is not returning original part
Have you filed a complaint with the Company? The technician is an agent of the company and hence the company would be equally liable for deficient service or for the act of cheating by its technician. If you have sent the complaint to the company then the next step would be getting a legal notice sent through an advocate. In most cases companies don't risk a case against them and get ready to resolve the issue quickly. However you can still file a consumer case against them and get compensation.
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Adv. Vikas Sharma
Delhi | 200+ Answers
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This situation suggests unfair trade practice and potential deficiency in service. You should immediately send a written complaint to the service center demanding the return of the original part. If they fail to respond, you can file a complaint with the Consumer Forum detailing the issue and the technician's actions.
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Adv. Nidhi Mathur
Delhi | 50+ Answers
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We recommend issuing a legal notice promptly. However, it is essential that this action be preceded by a thorough review of the service provider's terms and conditions, and that the notice aligns with any stipulated requirements or procedures outlined therein.
To enable us to provide you with precise and tailored legal advice, particularly concerning the drafting and strategic considerations of this notice, we request that you share all further relevant details and supporting documentation regarding this matter.
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