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motorola phone dead after Software update


09-Apr-2026 (In Consumer Court Law)
The case is about Motorazor fold phone which I bought in September 2024. Recently, the phone was demanding a software update which i did whenever notification comes. Post update, the phone inner screen gone completely blank and outer screen took 18-2- minutes to get started adn get heated like anyhting. Now motorola says since phone is out of warranty so I have to pay the charges to get scren replaced. pl guide
Answers (3)

Answer #1
648 votes
Your case falls under deficiency in service and product defect as per the Consumer Protection Act, 2019. Even though the phone is out of warranty, an important point is that the defect occurred immediately after a software update provided by the company.
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Advocate Namrata Pandey

Adv. Namrata Pandey

LawRato Lucknow | 50+ Answers
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Answer #2
806 votes
yes you may have to get the phone repaired outside the lock in period warranty period now you have to get thr phones part repaired there must be a warranty period in the brochure the Motorola service center denies to repair it
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Advocate Spiti Sarkar

Adv. Spiti Sarkar

LawRatoGreater Noida | 700+ Answers
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Answer #3
802 votes
Hey, Going by the brief facts it is clear that you case involves potential deficiency in service and unfair trade practice by Motorola. Although the device is out of warranty, the defect appears to have arisen immediately after an official software update pushed by the manufacturer, not due to user misuse. Under the Consumer Protection Act, 2019, a manufacturer can still be held liable if a product develops faults due to defective software, latent defects, or negligent after-sales service. Forcing you to pay for repairs in such circumstances may amount to deficiency in service. It is my advise that hay you first send a legal notice demanding free repair or replacement, citing that the defect was triggered by their update. If unresolved, you can file a complaint before the District Consumer Commission seeking repair, replacement, refund, and compensation. Preserve evidence such as update logs, service reports, and communication with the company to substantiate your claim.
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Advocate Rahul Singh

Adv. Rahul Singh

LawRatoLucknow | 5+ Answers
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