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Faulty Product and No Customer Service
26-Jan-2025 (In Consumer Court Law)
Hi, I have a small store in US to promote Indian Handicrafts. As a part of that, I tried to buy some return gifts from Hyderabad with a retailer called Ashtok. What they sent me are 75-80% damaged products which I couldn't sell. I have been talking to them for last 4 months, where I have messages of their acknowledging the mistake. Now when the time has come to replace, they are asking me to send the damaged products at my cost. I didn't claim the shipping I paid for this product (10k rupees).
hi if the products or goods which you had ordered from the website are damaged or broken and if they are asking to pay for the shipping charges then you could send legal notice and if they are not replying then you could file consumer complajnt
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Adv. Baddam Aravind Reddy
Secunderabad | 1000+ Answers
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