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643 votes

Namaste, A no refund clause written into a company policy is not the last word on the matter. Under the Consumer Protection Act of 2019, a term that is one sided and heavily weighted against the consumer can be treated as an unfair contract or an unfair trade practice, and a Consumer Commission has the power to declare such a term void and order refund with compensation. Many coaching platforms and online education providers have been directed to refund fees despite having a stated no refund policy, particularly where the student had not consumed the course or where what was promised at the time of sale was not actually delivered. So the real question is not what their policy says. The question is what exactly went wrong in your case. Broadly, your position becomes strong in situations such as these. First, where the batch, faculty, subjects, test series, doubt support or validity period promised at the time of purchase was materially different from what was actually given. Second, where you cancelled or asked for a refund almost immediately and had barely accessed the content. Third, where there was a duplicate payment, a wrong batch activation or a technical failure from their side. Fourth, where the refund and cancellation policy was not clearly disclosed to you before payment, since the E Commerce Rules of 2020 require such policies to be displayed upfront. If none of these apply and you simply changed your mind after months of full access, the case becomes weaker, though a partial or proportionate refund is often still negotiable. On procedure, the first step is a written refund request to their customer support and grievance officer, kept on record. If there is no satisfactory reply within a reasonable time, send a legal notice setting out the demand. Thereafter file a consumer complaint before the District Consumer Disputes Redressal Commission. You may file it online through the e daakhil portal, and importantly you can file it at the place where you reside or work, so you need not travel to their location. The limitation period is two years from the date the cause of action arose, meaning from the date of refusal or deficiency. You may also lodge a parallel complaint with the National Consumer Helpline, which often results in a quicker settlement without litigation. To advise you precisely, I would need a few details. The date of purchase and the amount paid, the exact course or batch bought and what was promised, how much of the content you actually accessed, the reason you are seeking the refund, whether the refund policy was shown to you before payment, and copies of the payment receipt and your communication with their support team. Please preserve all screenshots, emails and payment records, as these usually decide the outcome.

Advocate Naresh Gaddapati LawRato

838 votes

If the services are not provided properly even though there is no refund policy you will get refund when you file a consumer case . Once purchased but no proper services provided then it comes under services deficiency

Advocate Santhoshi Kumari P LawRato