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How to handle Credit Card fraudulent transaction
23-Jul-2023 (In Banking / Finance Law)
I am holding Citibank Credit Card, one day on 26th Feb suddenly I received SMS OTP for Transaction of Rs 11650, And in next few moments I received the confirmation of transaction through my CreditCard, which i was having with me and not performing any kind of transaction. I immidiately informed to my Citibank Customer Care about fraud Transaction and the asked me to block the card, which i requested them to block immidiately , and they asked me to get Police Complaint for this which I have filed with Local Police Station after 1 week, as Cyber Thane was accepting that case because of 1 week passed, so i submitted Police Complaint Copy to Citibank. After one month Citibank Sent me credit card statement claiming that I have to pay for fraudulent transaction, I have asked CitiBank Customer Care via Phone/Mail but they are saying its OTP Based transaction so you have to pay and they can not stop vendors payment. Now they are adding interest on it and their collection dept is calling me
On the basis of the details provided by you, first you write a letter to the senior authorities in the Citibank citing the entire episode and attached documents pertaining to your communication with executives of Citibank and also attach copy of police complaint and ask them to immediately waive of the charges. If they still continues and does not waive the charges then complaint it to RBI and you can also go the Bank Ombudsman.
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Adv. Bankim Mehta
Mumbai | 200+ Answers
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