Internet service provider sending fake bill. Connection already cut

561 votes

If you have given an intimation to the company to stop your internet services by way of mail or in writing.they have no right to claim bills for those months.if you didn't they can claim from you.Although you can approach to consumer court for their harassment.

Advocate Puja Shrivastava LawRato

511 votes

It depends upon the nature of contract between the consumer and the service provider. If you have given notice to the service provider about your porting to the other one then the contract ends. If the previous service provider charges despite the fact that you are not using in that event you can make a complaint to TRAI or to consumer fora.

Advocate Goutam Bhol LawRato

628 votes

You should file a complaint in the District Consumer Forum. The consumer protection Act has provided a very simple procedure to file the complaint that even a layman who is not from the law background, can file the complaint of its own.
Even there is no requirement of any court fee to be paid at the time of filing any complaint in the Act.

Steps, which has to be followed is as under:

STEP 1: At first identify the Jurisdiction of the Forum where the complaint is to be filed. This issue needs to be identified from two angles of jurisdiction i.e. Territorial and Pecuniary.

Territorial Jurisdiction of the Consumer Forums :-
A complaint shall be instituted in a District Forum or State Commission or National within the local limits of whose jurisdiction,—
a) the opposite party resides or caries on business or has a branch office or personally works for gain, or
b) If there are more than one opposite aprty, then any one of the opposite parties resides, or carries on business or has a branch office, or personally works for gain,
Provided that in such case the permission of either District Forum, State Commission or National Commission as the case may be, or the opposite parties who do not reside in such place or carry on business or have a branch office or personally works for gain as the case may be, must be obtained , or
c) the cause of action arose.

PECUNIARY JURISDICTION OF CONSUMER FORUMS
Sr No. Forums Amount
1 District Forum Upto Rs. 20 Lakhs
2 State Commission Rs. 20 Lakhs to Rs. 1 Crores
3 National Commission Exceeding Rs. 1 Crores

Step 2: You will be required to pay a prescribed fee along with your complaint before the District Forum, State Commission & the National Commission as the case may be.

Step 3: Then you have to draft your complaint stating facts necessary to establish a cause of action.

Step 4: At the end of the complaint you have to put your signatures. In case any other person is authorised to file the complaint then complaint has to be accompanied with authorisation letter.

Step 5: Don’t forget to mention the name, description and address of the complainant and the name, description, address of the opposite party or parties against whom relief is claimed.

Step 6: Copies of all the documents supporting your allegations. In this you can put on record the copy of the bill of the goods bought, warranty and guarantee documents and also a copy of the written complaint and notice made to the trader requesting him to rectify the product.

Step 7: You can also ask for compensation costs which should be specifically alleged in the complaint. Besides compensation, a consumer can also ask for the refunds, damages, litigation costs, and interest amount. You must give the breakup of amount claimed under different heads but do remember to claim compensation or other relief as per the pecuniary value of the forums.

Step 8: Explain in your complaint as to how the case falls within the jurisdiction of this forum.

Step 9: Complaint must clearly state as to what relief is sought against the opposite party.

Step 10: The Act provides for limitation period of two years from the date of cause of action. In case there is delay in filing the complaint, please explain the delay which can be can be condoned by the Tribunal.

Step 11: You are also required to file an affidavit along with the complaint that facts stated in the complaint are true and correct.

Step 12: The complainant can present the complaint in person or by his/her authorised representative without engaging any advocate. The complaint can be sent by registered post. A minimum of 5 copies of the complaint is to be filed in the forum. Besides this you have to file additional copies for each opposite party.

Advocate Vinay Vats LawRato

865 votes

You are getting bills because you are still a customer. If you are not availing any services you need to disconnect your connection officially. Just because you are not using it but still the plan is activated on your number, you will be liable to pay bill. You need to call them and ask to disconnect your number or your Internet plan with immediate effect. However, if you have already done the same and still getting bills drop mail showing deactivation mail or sms. There is no need to pay the bill till matter is resolved.

Advocate Vaibhav Choudhary LawRato