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Cellular company sent bill even after closing the user account
26-Oct-2023 (In Consumer Court Law)
Hi, I had Idea broadband connection. I asked Idea to close my connection on 25th October 2015. I have a request ID also. They closed the request on 28th October 2015 and Rs 741 was credited in my Idea account because I had already paid more in advance. Connection was terminated according to me because they did sent me an email of Crediting Rs 741 in Idea account. Now on 3rd Nov 2015, they sent me a bill for duration 1st Nov-30th Nov. My monthly bill is Rs 1482 but since I had Rs 741 already in my idea wallet, so due amount was Rs 1482-741 = Rs 741 Instead of giving me 741 back which I never asked for, they played a game with me and sent a bill of duration 1st Nov-30th Nov while connection was already terminated on 28th Oct. I have 3 emails as well. 25th Oct 2015 - Request ID for account closure generated 27th Oct 2015 - Credit of Rs 741 generated for me 28th Oct 2015 - Request ID for account closure generated. Now they say connection was never closed.
First visit the company site and find the proper complaint procedure. Look for "Manual of Practice". You can see a sample Airtel's Manual of Practice here. Please don't use it and rather look for updated copy of it in the company site.
Next step is to call all India customer care number and register your complaint. You must obtain a complaint or docket number. Also you'll be asked to wait for its resolution taking couple of days to 2 weeks of time. However as per TRAI regulation it should not take that much of time but give the company chance to do its best to resolve your complaint.
If you are not satisfied then send the complaint to Nodal Officer in your circle. This list is available in the company website. It should not take more than 10 days to redress your complaint.
If you are still not satisfied then go to Appellate Authority in your circle, the contact details of which are also mentioned in the company website.
If still you are not satisfied then nothing much you can do. Try registering your complaint in National Consumer Helpline. You also have an option to pursue your case further in your local Consumer Court.
Next step is to call all India customer care number and register your complaint. You must obtain a complaint or docket number. Also you'll be asked to wait for its resolution taking couple of days to 2 weeks of time. However as per TRAI regulation it should not take that much of time but give the company chance to do its best to resolve your complaint.
If you are not satisfied then send the complaint to Nodal Officer in your circle. This list is available in the company website. It should not take more than 10 days to redress your complaint.
If you are still not satisfied then go to Appellate Authority in your circle, the contact details of which are also mentioned in the company website.
If still you are not satisfied then nothing much you can do. Try registering your complaint in National Consumer Helpline. You also have an option to pursue your case further in your local Consumer Court.
Helpful?
13+
13+
Adv. Ishan Rohan
Ranchi | 200+ Answers
CONTACT NOW
Dear Sir/Madam,
You can file complaint aginst Cellular Company in consumer Forum throgh your lawyer of self on basis fo evidence you have & can claim all damages whichever you faceing.
for details contact me.
Thank you
You can file complaint aginst Cellular Company in consumer Forum throgh your lawyer of self on basis fo evidence you have & can claim all damages whichever you faceing.
for details contact me.
Thank you
Helpful?
14+
14+
Adv. Mayur Sarode
Nashik | 100+ Answers
CONTACT NOW
Disclaimer: The above query and its response is NOT a legal opinion in any way whatsoever as this is based on the information shared by the person posting the query at lawrato.com and has been responded by one of the Divorce Lawyers at lawrato.com to address the specific facts and details.
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