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Complaint against insurance officer for being irresponsible.


02-Dec-2023 (In Insurance Law)
While admitting my mom at the hospital for a surgical procedure, the age of my mom was taken wrongly in their records. Post discharge after consulting this with my insurance company, I had requested the hospital staff to provide a letter confirming the identity of the patient. Instead of helping with the letter, the officer was irresponsible and behaved in a very rude manner. Please advise how can I handle this.
Answers (2)

Answer #1
812 votes
Sir. Immediately issue the legal notice clearly stating the mistake what they have done. Demanding to rectify the mistake unconditionally.failing in which you may sue them in consumer forum for damages.
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Answer #2
810 votes
It is not very clear how the insurance officer has come in to the picture because the mistake was committed by the hospital staff. If the insurance company asks for clarification get a letter from the hospital and solve the problem . If the insurance officer has behaved rudely you can make formal complaint with the CEO of the company against that officer. Rude behavior will not come under deficiency of service unless it has caused financial loss to you.
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