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Cargo company from Jeddah cheated us, how can i file a complaint
30-Nov-2023 (In Criminal Law)
Please advise, How can I book complain against them and claim from hyderabad to cargo office Jeddah. I cargo "Air Link" from Jeddah to Hyderabad total 64kg and I received in hyderabad 49kg, 15kg shorted, already it delay 3 months above to delivered and they were promised within 15 to 20 days it will be delivered, but it took so much time, and carton was opened and they were repack. Actually it delivered to Bangalore then to hyderabad... I came on final exit from saudi and I sent all my home items. like, perfumes, watches, utensil, some electronics items like that.... Note :- Cargo company it self wrapped carton in his office front of me and they said no problem it will be delivered securely at your door. and when I followed they said bangalore air port custom problem.....and finally today I received but still I didn't open carton.....I paid them when I was there huge amount Please advise....
you can ask the company for a open delivery or else you if you found the goods defective lodge a claim with the said cargo company which will be rejected but it is essential for you to lodge a claim before the consumer court. please take intial steps by issuing notice and other formalities and appoint an independent surveyor for assessing the loss etc., then only you can file a criminal case or consumer complaint against the company
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Adv. Innamuri Balasubramanyam
Rajahmundry | 500+ Answers
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Hi
You can file a consumer complaint against the indian representative of Air Link for deficiency of services and also for damages on account of goods stolen from your cargo.
Hopefully you have all the documents (shipping bill, bill of lading etc) with you for filing a consumer complaint.
Before filing a consumer complaint, you are required to issue legal notice to AIR Links at both Jeddah and their indian representative office
You can file a consumer complaint against the indian representative of Air Link for deficiency of services and also for damages on account of goods stolen from your cargo.
Hopefully you have all the documents (shipping bill, bill of lading etc) with you for filing a consumer complaint.
Before filing a consumer complaint, you are required to issue legal notice to AIR Links at both Jeddah and their indian representative office
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Adv. Rajagopalan
Hyderabad | 500+ Answers
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Send a legal notice with a list of missing items from the cargo, demanding Jeddah Cargo Office in Hyderabad and in Saudi Arabia to pay you damages for you lost items. If you don’t hear from them in stipulated period then book a criminal complaint with police on them for cheating simultaneously you can initiate a suit for damages. Most of the time reputed companies settles the matter once they get Legal Notice to avoid legal consequences, if not you don’t have choice taking help of court in your local jurisdiction. Good luck.
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Disclaimer: The response to your query is general in nature not a legal advice to provide solutions to an individual problem. The response will not create any attorney-client relationship. Readers are cautioned not to attempt to solve individual problems on the basis of information contained herein and are strongly advised to seek competent legal counsel in the relevant jurisdiction. The firm, its advocates and staff are not liable for any consequence of any action taken by the readers relying on information provided herein. The firm expressly disclaims all liability in respect of actions taken or not taken based on any contents of this page.
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Adv. Sameer Hussain
Hyderabad | 100+ Answers
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