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Booked Hotel from Agency for Abroad when Reached it was Cancelled


27-Sep-2023 (In Criminal Law)
We have booked a Hotel for 3 night stay from an agency for Barcelona trip they had sent us the voucher screenshot, Later we have asked them closer to the flight date for confirmation on mail they didn't replied. When we reached to hotel at Barcelona with our 10 month baby we get to know that the booking was cancelled. It was around 9.00 PM there and 12.00 in India so to no one I am able to contact with. We got so much panicked and harassed, So finally I did the hotel room booked by myself in double priceWe mailed the agent from there also we asked them to provide refund of all of stay, still after 15 days and so many calls, mails they are not responding positively. Could you please suggest how to proceed with this.
Answers (3)

Answer #1
898 votes
You can file a criminal case for criminal breach of trust. And you can file a suit in district consumer dispute redressal commission for refund as well as compensation for the trouble you have been through.
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Advocate Rajat Gupta

Adv. Rajat Gupta

LawRato Bareilly | 25+ Answers
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Answer #2
742 votes
hello as per your query I would suggest you to file for a consumer case claiming for all the damages, mental agony suffer by you all. For further information on this contact me with the registered mobile no with lawrato.
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Advocate Neelam Singh

Adv. Neelam Singh

LawRatoLucknow | 200+ Answers
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Answer #3
815 votes
apke inke against consumer court Mai case filled kare iss time consumer law bhut jyada stirct ho gaya logo ko apne rights ki knowledge na hone ke vajah se ase log iss chij ka fyada lete hai ap case filled kare apka Sara paise refund hoga saath hi alag se compensation bhi milega
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Advocate Vinal Tyagi

Adv. Vinal Tyagi

LawRatoGhaziabad | 100+ Answers
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