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Over limit mobile bill charges in roaming
24-Jul-2023 (In Consumer Court Law)
In int roaming, my mobile service provider charged hefty amount exceeding credit limit I had activated pack with discount but no intimation given on pack expiry neither renewed..even when tried to renew, denied saying the same is already active In communication to the provider, never explained why credit limit of 30000 was exceeded without intimation on sms
In your case, since you have specified that you were not notified about the limit being exceeded of the roaming package and when you tried to renew the pack the company said that the pack is already active, you can file consumer case against the company.
It is recommended that you keep all proofs of the notifications and communications between you and the company.
The body governing the activities of telecom companies is the Telecom Regulatory Authority of India, shortened as the TRAI.
As per TRAI Regulations, the telecom operator is bound to continue any Tariff that it has offered to you for a minimum period of 6 months. Additionally, the Telecom operator is bound by law to tell you about the ‘talktime’ available every time you get a new service. The tariff plans should not have misleading names: for example your SMS service pack should not be called ‘unlimited’ pack because TRAI has limited the number of texts that can be sent.
Unlike prepaid services, it is difficult to keep track of the talk time spent in case of postpaid users and customers have reported being sent exorbitant bills. Remember to insist on exhaustive details in your post-paid bill including (a) the telephone calls made (b) details of pulse rates and charges (c) detail of STD calls and VAS services used.
‘Value Added Services’ activated without your consent?
How many of you have been charged for ‘Caller Tunes’ even if you never activated the service? Or the ‘Astrology’ service? TRAI has specifically declared that no VAS (Value Added Service) can be activated without your explicit consent. “Explicit Consent” can be either through a phone call made by you or a message sent by you. The operator cannot activate a VAS and charge you for it just because you accidentally pressed some buttons on your phone. If there is any accidental charge, TRAI mandates that you should be reimbursed by the operator if you inform it that the activation of a service was unintentional within 24 hours of such activation.
Miscellaneous issues
It is recommended that you keep all proofs of the notifications and communications between you and the company.
The body governing the activities of telecom companies is the Telecom Regulatory Authority of India, shortened as the TRAI.
As per TRAI Regulations, the telecom operator is bound to continue any Tariff that it has offered to you for a minimum period of 6 months. Additionally, the Telecom operator is bound by law to tell you about the ‘talktime’ available every time you get a new service. The tariff plans should not have misleading names: for example your SMS service pack should not be called ‘unlimited’ pack because TRAI has limited the number of texts that can be sent.
Unlike prepaid services, it is difficult to keep track of the talk time spent in case of postpaid users and customers have reported being sent exorbitant bills. Remember to insist on exhaustive details in your post-paid bill including (a) the telephone calls made (b) details of pulse rates and charges (c) detail of STD calls and VAS services used.
‘Value Added Services’ activated without your consent?
How many of you have been charged for ‘Caller Tunes’ even if you never activated the service? Or the ‘Astrology’ service? TRAI has specifically declared that no VAS (Value Added Service) can be activated without your explicit consent. “Explicit Consent” can be either through a phone call made by you or a message sent by you. The operator cannot activate a VAS and charge you for it just because you accidentally pressed some buttons on your phone. If there is any accidental charge, TRAI mandates that you should be reimbursed by the operator if you inform it that the activation of a service was unintentional within 24 hours of such activation.
Miscellaneous issues
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Adv. Siddhant Sharma
Delhi | 200+ Answers
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Disclaimer: The above query and its response is NOT a legal opinion in any way whatsoever as this is based on the information shared by the person posting the query at lawrato.com and has been responded by one of the Divorce Lawyers at lawrato.com to address the specific facts and details.
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