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Legal action to be taken if courier company lost shipment


05-Jun-2023 (In Consumer Court Law)
A courier company lost my shipment containing important cheque. Plz advise for legal action.
Answers (3)

Answer #1
830 votes
This is clearly deficiency in service. You have remedy to file consumer complaint. The courier company is liable to pay damages whichever you suffered due to their mistake. Fix an appointment and come with all papers.
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Advocate Jagan Nath Bhandari

Adv. Jagan Nath Bhandari

LawRato Chandigarh | 100+ Answers
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Answer #2
829 votes
First ask your bank to cancel or stop cheques contained in the shipment. Then, file a complaint against the courier company before consumer forum for compensation on account of deficiency of services.
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Advocate Anshul Mangla

Adv. Anshul Mangla

LawRatoChandigarh | 25+ Answers
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Answer #3
951 votes
Hi, The courier company is certainly liable for loss bit at the same time you should be able to prove the contents of parcel. Retain the receipt payment receipt as well as acknowledgement receipt. File consumer complaint in competent court.
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Advocate Navneet Jindal

Adv. Navneet Jindal

LawRatoChandigarh | 25+ Answers
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Comments by Users

Giriraj
Meri parcel courier company se gum ho gai hai to safed kripya uchit kaarvayi bataen kya karna chahie mujhe

Reply by LawRato
If a courier company has lost a shipment, legal action can be taken to seek recourse. The first step would be to contact the courier company and inform them about the lost shipment, providing any relevant documentation or proof of the shipment. It is advisable to keep records of all communication with the company. If the courier company fails to provide a satisfactory resolution, the next course of action could be filing a complaint with the consumer forum or approaching a civil court to seek compensation for the breach of contract for the lost shipment.

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