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Legal action against airtel telecom service for not providing services
14-Jan-2023 (In Consumer Court Law)
Sir, I am using Airtel prepaid card for the last two years. I have activated Rs.9 data pack, 20 MB for 28 days on 30 september 2017 (appr.). I found out it was auto renewed the data of Rs.9 data pack for the next month which i had complained to deactivate the auto renewal mode which they had promised to deactivate. The same problem exists in october, november, december 2017 and still on january 2018. The Airtel costomer care officials never deactivated for they had promised. I have a recorded of complaint in audio mode. So, Is their any possibility to sue the company for the services they had promised to deliver me?
you can apply to the telecom regulator authority of india situated in new delhi by writing a letter to them and the consumer courts have no jurisdiction as per the apex court judgment as the mobile networks are regulated by telegraphs act, 1972
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Adv. Innamuri Balasubramanyam
Rajahmundry | 500+ Answers
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initially you need to issue a legal notice to Airtel complaining about the issue and in case if Airtel does adhere to the legal notice then you can file a consumer complaint for deficiency of service before the jurisdictional forum
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Adv. Neeraj N
Hyderabad | 100+ Answers
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You can file case against the Airtel tele communications in Consumer Court. First you have to issue legal notice through advocate or personal. Then you can file case for damages and deficiency in service/ negligence.
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Adv. Appala Naidu
Visakhapatnam | 25+ Answers
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