Fraud by Myntra online company
02-Aug-2023 (In Consumer Court Law)
Hi I'm Garima and I have a complaint regarding an online company Myntra. I made a purchase of a dress from their site and instead of the dress I ordered I received a different dress. I raised the grievance the same day the product was delivered. After 72 hours I was informed that after conducting a thorough investigation and review of the claim, they have found that the correct product was delivered. I asked them for the investigations proof but they denied me of that saying it's internal. How am I supposed to trust them if the investigation was actually conducted and if it was then I'm the customer and I have my rights to know what was packed in my parcel. How should I proceed with my case?
I have perused you query. Further advise you to issue a strongly worded legal notice to the directors concerned of the company and seek redresaal of your grievances failing which a complaint under consumer protection act can be filed for unfair trade practice.
as per the contents you have stated that I would like to suggest you that you can move an application in consumer court for the conduct which the myntra has done with you. as I can h lp you to proceed the case if you want .you can click on to the conatc button through which you can contact me
you can file a complaint before the district consumer forum where a notice would be issued to the opposite parties and they will appear before the consumer court and file their reply, thereafter having heard both parties the forum will do the justice.
Disclaimer: The above query and its response is NOT a legal opinion in any way whatsoever as this is based on the information shared by the person posting the query at lawrato.com and has been responded by one of the Divorce Lawyers at lawrato.com to address the specific facts and details.
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