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Food ordered at maison pvr, jio world drive bkc, mumbai
16-Feb-2025 (In Consumer Court Law)
On 17 Jan 2025, Yash Jain and Sailee Shah visited the Maison PVR in Mumbai, where they had booked two tickets for a movie show and ordered a vegetarian dum biryani. However, they were shocked to find a non-vegetarian chicken dum biryani served on their seat. As a Jain, they have strict religious beliefs against consuming non-vegetarian food. Initially believing the food was vegetarian, they unknowingly consumed it. They called the FSSAI helpline number but were told it was an internal matter of
They can file a consumer complaint under the Consumer Protection Act, 2019, for deficiency in service and mental distress, seeking a refund and compensation. Additionally, under the Food Safety and Standards Act, 2006, they can report misbranding and negligence to the local Food Safety Officer (FSO).
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Adv. Ranabir Datta
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