Excitel company is not refunding my money

gopal singh
I also faceing same issue. i paid 7000 to excitel but not install connetion and not get refund. i have been waiting for last 2 months.

Reply by LawRato
To get your money refunded from Excitel, you may have to follow these steps:
- Check the refund policy of Excitel and see if you are eligible for a refund. According to their website, refunds are only given for the first payment in case of no-feasibility for building a new connection to the requested address. Any one-time charges paid to Excitel Regional Partners at the time of installation are non-refundable.
- The refund will be processed within 60 working days after acceptance of your request by Excitel.
- Contact Excitel's customer care, provide details and reason for refund, and keep records of communication.
- If the complaint is not resolved within 30 days or if the resolution is unsatisfactory, approach Excitel's appellate authority within three months of their reply or the complaint period expiry.
- If the appellate authority doesn't resolve the complaint within three months or the response is unsatisfactory, approach TDSAT by filing a petition within three months of their reply or appeal period expiry. Pay the fee and submit the required documents.
- If still unsatisfied, challenge TDSAT's decision by approaching the Supreme Court of India through a special leave petition within 90 days of receiving TDSAT's order. Pay the fee and submit the necessary documents.