Complaint against flipkart for not replacing defected product.
03-Nov-2023 (In Consumer Court Law)
I've purchased a smartphone Honor 8 Pro (Cost 30000) through flipkart and after 2-3 days of usage i felt that my phone was overheating near the camera area while using the camera. So I applied for replacement for which they sent a technician to verify. The technician asked me to start a video recording before his arrival. Then after that he came and just installed a software which showed the battery temperature to be around 44 degrees which he said is not very high but even at that time the phone was very hot and even I was not able to keep it near my ear during phone calls. Then flipkart rejected my return request. Now again when I applied for the return they said that it's against the company policy I am not eligible for return but my phone is still overheating and they are asking me to visit the service centre. What's the purpose of buying online item when I have to visit the service center just after a week of purchase. It would be very kind of you if you could help me out.
You can approach the district consumer forum, considering the value of the phone is Rs30,000/-. Flipkart, as a seller, has to take complete responsibility for the product they sell on their website. You can approach the district consumer forum by yourself or you can take a lawyer's consultancy. thank you.
it is very unfortunate that you had to face this difficulty. In such cases usually you are required to sent a legal notice to the company and there are chances that you would get replacement the product being in warranty. In case of non reply you can file a case in the district consumer forum and the court will aid you in getting compensation.
Hi, it is suggested that you visit the service centre and take a report regarding the defective product. Because, without that report, you may not be able to prove your case. Then send a legal notice to flip cart and company to replace the product. If that is not done, file a case in consumer forum.
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