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Are all company required to record the customer care conversastion
06-Jul-2023 (In Consumer Court Law)
Are all Corporates required to record the customer care telephonic conversation on complaint registered. If yes, can this recording be used as proof in a legal complaint.
No, there is no compulsion on companies to record their customer care telephonic conversations. You can refer to your complaint number while filing a case against them.
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Adv. Siddhant Sharma
Delhi | 200+ Answers
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