LawRato

Airline didnt inform about Transit Visa Requirement, had to buy ticket


31-Mar-2023 (In Consumer Court Law)
I & my wife were scheduled to travel to New Zealand for our Honeymoon on 2nd week of Feb, 2017 by AirAsia Flight(Chennai to Auckland). This flight makes a 60 mins stop at Gold Coast where we didn't need to change the flight, but still then the Airline did not provide us any clarity that we would need Australian transit visa for the same. This resulted in us not being allowed to board the flight & alternatively we had to buy on-the-counter alternate tickets of different airline for our onward journey (costing us 1.2 lacs) to New Zealand. We are already under a lot of financial & mental distress due to this mishap throwing our entire honeymoon experience & financial saving for a toss. We demand a refund for our onward ticket, alternative ticket cost that we had to buy, Australian visa fee & compensation for the mental stress & agony we had to go through.
Answers (3)

Answer #1
776 votes
Dear Sir, Please come for meeting with all the documents tickets with regards to the trip from Chennai to Auckland and lets have discussion and meeting on this issue. Please feel free to contact me. Thanks for writing.
Helpful? LawRato15+ LawRato
Answer #2
963 votes
Hi need to check whether Airline is required to inform about the requirement of transit visa. If at all if we can establish the fact that the airline is bound to inform the passengers about the transit visa then we can file consumer case and get the compensation with reasonable interest and also compensation towards mental agony and harassment.
Helpful? LawRato10+ LawRato
Advocate Madhu N R

Adv. Madhu N R

LawRato Bangalore / Bengaluru | 25+ Answers
Chat with Advocate Madhu N R Chat 
Answer #3
892 votes
Sir, I hope you may taken the Package tour or regular tour package. You have not explained you. I hope the travel agent may given the schedule of travel. Please find is any mistake is there. Apart from that you can approach consumer court for deficiency of service by your travel agent. You can also claim damages with interest. Please issue notice to the concerned agent who arranged the travel with claim. Then you file the case against them for loss.
Helpful? LawRato21+ LawRato
Advocate M Lakshmikanth Arya

Adv. M Lakshmikanth Arya

LawRatoBangalore / Bengaluru | 700+ Answers
Chat with Advocate M Lakshmikanth Arya Chat 

Disclaimer: The above query and its response is NOT a legal opinion in any way whatsoever as this is based on the information shared by the person posting the query at lawrato.com and has been responded by one of the Divorce Lawyers at lawrato.com to address the specific facts and details.

Report abuse?

Connect with top Consumer Court lawyers for your specific legal issue
Connect with a Lawyer
Comments by Users

No Comments! Be the first one to comment.

"lawrato.com has handpicked some of the best Legal Experts in the country to help you get practical Legal Advice & help."

All Answers

Googling your legal issue online?

The internet is not a lawyer and neither are you.
Talk to a real lawyer about your legal issue.

LawRato