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Negligence by airline served harmful substance in food what action


01-Mar-2023 (In Consumer Court Law)

I Have traveled on 26th Feb. from delhi to Visakhapatnam by Air Asia airlines I pre booked the meal through that airlines online. I got the food from them during travel and when I started to eat the food I found very small plastic particles in my mouth so i took out from my mouth and I complaint to crew members they told me --MAY BE THE PLASTIC FORK BROKEN AND MIX IN THE FOOD". I saw the plastic fork that was broken on front side. But I surprised how that airlines can provide the poorest quality of fork and if that plastic went into the stomach it could be harmful to me. please advise me

Answers (3)

Answer #1
839 votes
In such cases you can file a consumer complaint under section 12 of the consumer protection act against the airlines for deficiency in services and can get compensation from the airlines.

If you want any other help I would be happy to give it to you.
Answer #2
806 votes
If you have paid for any service to any one except for commercial use you are entitle to get service in proper.Case in My hand you paid for food but you were served food that was contaminated and was dangerous for health, you my claim compensation by filing a complain before Consumer readdress-al forum.
Answer #3
915 votes
you can certainly file for a consumer complaint for deficiency of services on part of the airlines. apart from that we can write representation to the concerned authorities to take appropriate action against the airlines.

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