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Wrong Product Delivery & Refund Denial – Amazon India


22-Apr-2026 (In Recovery Law)
I purchased a Sony Alpha 6700 from Amazon India but received a Sony ZV-E10 instead. My request for replacement/refund was denied citing Open Box Delivery (OBD). This is a clear case of deficiency in service. Delivery images should be verified as evidence. I request full refund and compensation for financial loss and inconvenience.
Answers (1)

Answer #1
829 votes
Yes, this amounts to deficiency in service and unfair trade practice. Since notice seeks refund, compensation, damages and legal costs, preserve OBD/delivery images and proceed before Consumer Forum.
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