Snap fitness refund not processed after 6 Years

Details of Complaint-nAs I have purchased two annual membership from Snap Fitness for me and for my friend Priyank Agarwal. Both payments I have made from my cards. But first in Nov month the GYM get closed for 15 days for renovation and after that in Feb month closed permanently. While making phone calls to them no one were picking phone. Then I made complaint on email also while visiting GYM found a letter pasted there, that is attached below that we will refund your amountAfter that i followed for frequent times through email and Twitter so they asked for the bank details that i sent over mail. Anita M is the person who is following up this.Invoice of My membership is attached while Priyank has been lost but sent them the payment details as it was made by my card onlyDetails of Company Executive- nAs the number mentioned on the letter- 9008300019nAlso in contact with mail- [email protected]@snapfitnessindia.com