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Refund issue from a broadband service provider they are refusing


10-Jul-2025 (In Recovery Law)
I had a connection in Kanpur from a broadband company (1 year subscription) I had to move from kanpur to greater Noida and called the operator and customer care to inform them they had said that connection will be transferred I came to noida on 16/06/2025. My internet connection was offline from 15/06/2025. Now they are telling me that in Greater noida their services isn't available so I requested them multiple times for refund because from 15th June nearly 8 months of my plan left. They refused
Answers (1)

Answer #1
715 votes
hello, It is to inform you that this is the case of deficiency in service as per consumer protection act. In the particular scenario, We can send a legal notice to the service provider and thereby pressurise them to either get the connection running or we can ask for the refund of 8 months. And then once they reply, or if they don't reply, then we can file a case in the consumer court further necessary refund. you can contact me for any further information.
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