How to recover money blocked in an online portal?

I DO BUSINESS ONE OF UTILITY SERVICE PROVIDE COMPANY NAME IS COMPANY, COMPANY PROVIDE UTILITY SERVICE LIKE MONEY TRANSFER RECHARGE,BILL PAYMENT, DTH ETC ETC. NOW COMPANY, COMPANY GIVE US USER NAME AND PASSWORD IN THEIR PORTAL WE DEPOSIT MONEY IN COMPANY ACCOUNT THEY PROVIDE BALANCE IN OUR PORTAL NOW COMPANY STOP UTILITY SERVICE SO OUR MONEY IS BLOCKED IN OUR PORTAL COMPANY NOT GIVE ANY ANSWER, THEY SAID THAT OUR BANK ACCOUNT FREEZE BY IT DEPARTMENT SO COMPANY NOT ABLE TO PROVIDE SERVICE COMPANY DIRECTOR GIVEN PROMISE US THAT IF 15 NOV 2017 SERVICE NOT START THEN COMPANY WILL PROVIDE WHOLE MONEY TO OUR BANK ACCOUNT NOW NO ONE RECEIVE OUR CALL, WHAT I DO PLEASE SUGGEST ME