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Advise related to refund for a medical product.


23-Jan-2023 (In Recovery Law)
I ordered an oxygen cylinder a few months back but till the time it reached home my family member passed away and we returned it as it came without even touching it After all the rituals were finished I contacted the person from whom I purchased it but he's not ready to refund any money and the man who delivered it took some money from my family as delivery charges which weren't mentioned before. Please advise me what should be done next in this matter
Answers (2)

Answer #1
816 votes
Dear Sir,
The shopkeeper was bound to deliver in time as it was an essential item, if he has not deliver on time then it is a deficiency in service. You may contact us for further discussions.
Thanks and Regards
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Answer #2
898 votes
If at the time of purchase the condition of purchase pre defines that the item
Purchased will not be returned them you cannot for sellers to return the item purchased form the seller if such condition is not mentioned in the purchase you can go to the consumer court for lack of service
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