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How do I get a refund from CityMall?
17-Oct-2025 (In Documentation Law)
To refund money from City Mall for a wrong Product, you should immediately contact City Mall customer support:+91-92416-10591 and Email [email protected] (available 24/7) report the issue.
Open the CityMall app go to Orders ← select the order tap Return / Replace /Raise a complaint and follow the on-screen process (choose reason, upload photos if damaged/wrong).
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2. After pickup/inspection is completed, CityMall processes refunds per their policy (online refunds usually processed within a few days; they request you allow time for transfer). Keep the return tracking/acknowledgement.
GtyMall
3. If the app flow is stuck or rejected, screenshot the order page + the product issue and escalate to customer support (email/phone - see contacts below).
CityMall +1
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Adv. Mahrukh Khan
Mumbai | 200+ Answers
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