Payment not refund and the order not sent

922 votes

This appears to be a case of a possible online shopping fraud or unfair trade practice. The seller initially offered the dress for ₹300, but after receiving the payment, demanded an additional ₹199 as delivery charges. After that amount was also paid, the seller demanded a further ₹599 for a tracking ID. Such repeated demands for extra payments after the order has been placed are suspicious and may indicate deceptive conduct. As a consumer, you are entitled to clear and transparent information regarding the total price of the product, including delivery charges, before making the purchase. If the seller did not disclose these charges in advance and is continuously asking for more money, the conduct may amount to an unfair trade practice. Once you requested cancellation of the order and a refund, the seller should have addressed your grievance in accordance with the agreed terms. Refusal to refund the amount without a valid reason may give rise to a consumer dispute. You should immediately stop making any further payments. Preserve all evidence, including screenshots of advertisements, chats, payment receipts, bank transaction details, and any communication with the seller. Send a written demand for refund through email, WhatsApp, or any available platform. If the seller still refuses, you may lodge a complaint on the National Consumer Helpline (1915), the consumer grievance portal, or the cybercrime portal if fraud is suspected. You may also approach the District Consumer Disputes Redressal Commission seeking refund and compensation. Based on the facts stated, demanding successive payments of ₹199 and ₹599 after the original purchase price raises serious concerns about the genuineness of the transaction, and caution is advised. Also call on 1930, immediately.

Advocate Lalit Saxena LawRato

990 votes

iske liye aap ko mujhe cotect krana hoga mera no 9 6 7 5 9 7 4 8 5 5 hai aap ye bhi dekhna hoga ki ese mamle mainn kya karna chahiye regardd vikas agarwal adv iske liye aap ko mujhe cotect krana hoga mera no 9 6 7 5 9 7 4 8 5 5 hai aap ye bhi dekhna hoga ki ese mamle mainn kya karna chahiye regardd vikas agarwal adv iske liye aap ko mujhe cotect krana hoga mera no 9 6 7 5 9 7 4 8 5 5 hai aap ye bhi dekhna hoga ki ese mamle mainn kya karna chahiye regardd vikas agarwal adv

Advocate Vikas Agarwal LawRato