I feel cheated by Satkar Wellness-Unit of Pachouli Clinic, sector-45, Gurugram. I was pressured by Ms. Neetu Singh into paying ₹1.5 lakh for packages without doctor consultation. No official printed brochure or pricing guide was provided to me. All details regarding cost and discounts were communicated verbally by Ms. Neetu Singh and no formal structure or comparison of offers was presented. I demand a full refund due to misrepresentation, unsafe practices, Fraud and mental distress.
Hello Sir/Mam
There are Various Legal Remedies to recover/Refund money as well as for Harassment , Fraud , Unsafe Trade Practices.
Feel Free to Contact Over phone call for further Assistance or advice.
Thank You
Regards
Advocate Kuber Hooda
A legal notice can be sent first to demand full refund of the money highlighting the misrepresentation and other unfair practices mentioned by you.
I would need to know other details like how payment was made, what services were availed etc to advise further
Feel free to reach out in case of query
Hi!
Did you transfer the amount in account or was it in cash? Did you not get any services at all? Can you help us know the issue in details so we can assist you which case should you file? Feel free to connect, if needed.
Subject: Legal Remedies Against Fraudulent Practices by Wellness Clinic – Gurugram
Dear sir
Your grievance clearly falls within the ambit of consumer protection law, along with possible criminal remedies under Indian Penal Code (IPC). You may pursue the following actions:
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1. File a Complaint under the Consumer Protection Act, 2019
You may file a consumer complaint before the District Consumer Disputes Redressal Commission, Gurugram, under Sections 2(6), 2(9), and 35 of the Consumer Protection Act.
Your complaint should highlight:
Misrepresentation of services
Absence of informed consent or written documentation
Unfair trade practices
Demand for refund and compensation for mental harassment
Reliefs You May Claim:
Refund of ₹1.5 lakhs
Compensation for mental harassment
Litigation expenses
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2. File a Criminal Complaint (FIR or Private Complaint)
You may also file a complaint under the following IPC provisions:
Section 417/420 IPC – Cheating and dishonestly inducing delivery of property
Section 406 IPC – Criminal breach of trust
Section 506 IPC – Criminal intimidation (if undue pressure or threats used)
Section 120B IPC – Criminal conspiracy (if more staff were involved)
You can submit the complaint at the nearest Police Station in Sector-45, Gurugram, or file a private complaint under Section 200 CrPC before the local Magistrate.
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3. Gather Evidence
Keep ready:
Payment receipts, messages, emails
Audio/video recordings (if any)
Witnesses or other affected customers
Proof that no documentation or consultation was given
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4. Additional Remedies
File a grievance with the Haryana Medical Council if any unqualified or non-registered person was promoting medical packages.
Approach the Advertising Standards Council of India (ASCI) if any misleading advertisement is involved.
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Next Steps:
Would you like me to draft a legal notice to the clinic or prepare a consumer complaint petition with claim for refund and damages?
Best regards,
Mahinder Singh Mavi
Advocate – Consumer & Criminal Law
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