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What to do if a wrong product delivered from online shopping site


29-May-2024 (In Consumer Court Law)
I ordered a gown worth rupees 755 from tehali.com @cash on delivery. But I received a saree inside. And now no one is responding to calls. No refund or return options are being shown. wrong item delivered what are my rights ? What to do?
Answers (5)

Answer #1
402 votes

If you receive the wrong product, take clear photos or videos of the item as proof. Then, contact the seller's customer support right away and explain the issue. Ask for a replacement or a refund. If they don't help or ignore your complaint, you can file a case with the Consumer Disputes Redressal Commission. Always keep records of your order, delivery details, and any communication with the seller to support your claim.

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Advocate Chikirsha Mohanty

Adv. Chikirsha Mohanty

LawRatoDelhi | 200+ Answers
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Answer #2
593 votes
First of go to their website and search contacts option and from their you will get the mail id of the company after that write your grievance and send them a mail and take a print of that. If they respond of your mail it's good and if not then file a case against that company for unfair trade practices in consumer forum.
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Advocate Anupam Kumar Gupta

Adv. Anupam Kumar Gupta

LawRato Varanasi / Banaras | 50+ Answers
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Answer #3
945 votes
Have you paid the money ? You should have not paid and opened parcel first. Anyways shoot a email to customer care mentioned on website and send a letter and keep photograph of the item delivered. After some time time say 2-3 days send legal notice to them if no response then file Consumer Complaint before District Consumer Forum.
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Advocate Ashish Agarwal

Adv. Ashish Agarwal

LawRatoLucknow | 50+ Answers
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Answer #4
858 votes
You should only deal with authentic on line portals. In your matter, recourse must be provided by the concerned site only, if they don't respond you can file a case of cheating...But for an amount of 755 practically it's not advisable
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Advocate Sandeep Kumar

Adv. Sandeep Kumar

LawRatoGreater Noida | 50+ Answers
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Answer #5
656 votes
Hi, There must be contact details available on their site if it is a legal and valid site. You may file a complaint on their mail id given on the site. If they do not revert to your grievances then you may file a consumer case as this comes under deficiency of services. It may be possible that no valid mail ID or contact details are available on their site, in which case these are unfair trade practices in order to gain wrongful benefits and take money in the garb of such online fraud businesses. In either of the cases, you have the right to file a consumer case no matter what. You must keep all the required documents ready with you in order to prove your case.
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Advocate Jharna Kumar

Adv. Jharna Kumar

LawRatoLucknow | 25+ Answers
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