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What action can be taken if online service not provided?


01-Dec-2023 (In Consumer Court Law)

I had taken the services of an online portal. they promised to give me the services. but they dint and have charged me as well. they said they will refund the money in March but till date they have not. What should i do now?

Answers (3)

Answer #1
907 votes
The best legal remedy available to you is to file a consumer complaint in consumer forum alleging unfair trade practice and deficiency in service. Both the acts of not providing service and delaying refund independently constitute Unfair trade practice and deficiency in service.
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Answer #2
502 votes
As this is a case of deficiency of service on the part of the Company. You can approach the consumer Court seeking recovery of monies along with the interest and also claim damages both quantified and un-quantified. The Court may also award legal costs in your favour.
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Advocate Suhail Malik

Adv. Suhail Malik

LawRato Delhi | 25+ Answers
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Answer #3
798 votes
Hi U can very well send the legal notice to the company claiming the amount along with interest and the chances wud be that company wud return the amount after serving upon the legal notice and if then also none action was taken by the company then u can file the recovery case i.e. civil case and also the fraud case in which company will face the penal consequences .
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Advocate Jatin Nagar

Adv. Jatin Nagar

LawRatoDelhi | 25+ Answers
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