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How to deal with non delivery on the part of supplier


13-Jun-2023 (In Civil Law)
I paid Rs. 46000 in cash and sofa cover worth Rs.10000 to a local sofa manufacturer. This person is known to my sister who is an interior designor. Since he had already worked for my sister's assignments on contract basis, we placed an order for sofa for our home. We paid him in 3 installments and he kept assuring us the progress of the work. It has been almost 8 months. He has not delivered the sofa yet. We have made hundreds of calls. He keeps on postponing the delivery date. I approached police station. The police officer called him to appear at the police station. Police has called him twice and he does not appear at the police station. As part of evidence we have phone recordings where its clear that he has received cash from us and he has not made the delivery. We dont have any other written agreements. What measures can effectively settle this case?
Answers (1)

Answer #1
760 votes
When a business accepts your payment for products or services they must supply them to you within the time frame they have indicated or if no time was specified, within a reasonable time. If you do not receive the products or services you have paid for, your first step should be to contact the business to try and resolve the problem or send legal notice for the same. If you are still having difficulty resolving the problem, contact your local state and territory consumer protection agency. They may be able to assist you in your dispute with the business.
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